VIER Copilot💪

Increase efficiency in customer dialog

Support your employees with AI-based automation for processing customer inquiries.

AI automation in customer service

Optimize your customer dialogue with AI-based automation! VIER Copilot analyzes customer inquiries in real time, recognizes relevant information and offers targeted recommendations for action. All on one interface.

AI support in the contact center

Intelligent speech recognition
The AI recognizes contact reasons and keywords and displays suitable information from all systems.
Automatic AI summary
Transcribes the conversation, creates a summary and thus reduces the post-processing time.
Intent recognition
Detailed evaluations of concerns and analysis data for admins.

higher upsell rate

Less post-processing time

Time savings during processing

Your benefits

With VIER Copilot, the information recognized during the dialog can be used in a variety of ways for processing.

For example, VIER Copilot can:

Provide useful information on orders, suggest products or compare delivery times
Provide suggested solutions to problems
Trigger workflows in connected systems
Save a final case log including a summary of the conversation.

VIER Copilot

Three license models

VIER Copilot Essential

Fundamental integration of all systems

VIER Copilot offers numerous assistance functions for service employees who use the VIER engage Professional Client.

VIER Copilot Modular

Modular connection to third-party systems

Many ready-to-use integrations

Live AI support

Automatically generated transcripts and summaries for shorter post-processing times.

Connection to knowledge databases
Integration of third-party systems for displaying contacts, tickets or cases
Manual or automatic execution of actions and workflows in your system landscape
Searchable multichannel contact history for the current call
Seamless connection with VIER engage and VIER Cognitive Voice Gateway
Individual greeting for employees
Integration of Google Maps to display addresses and create routes
Messages to individual, multiple or all employees for e.g. announcements

In addition to the functions from the Essential version:

Modularized integration of third-party systems, such as Salesforce, Zendesk or Microsoft Dynamics

In addition to Essential or Modular:

Live transcription of calls
Automated call summarization and filing on the customer record
AI assistance for performing a wide range of tasks
AI-based live analysis of calls, recognition of the issue and important data
Searchable multichannel contact history

Automatically generated transcripts and summaries for shorter post-processing times.

In addition to Essential or Modular:

Live transcription of calls
Automated call summarization and filing on the customer record
AI assistance for performing a wide range of tasks
AI-based live analysis of calls, recognition of the issue and important data
Searchable multichannel contact history

Increase efficiency in customer dialog

AI automation in customer service

AI support in the contact center

Intelligent speech recognition

Automatic AI summary

Intent recognition

Your benefits

Three license models

Fundamental integration of all systems

Modular connection to third-party systems

Live AI support

Fundamental integration of all systems

Modular connection to third-party systems

Live AI support

Ready for AI automation of your customer dialog?