Events by and with VIER

In this VIER TV special, our VIER experts Sirke Reimann and Hamdi Bozkurt present practical strategies and implications to achieve harmonization of the use of advanced generative AI (GenAI) in companies with the EU AI Act. They present example scenarios from customer service to illustrate how to maintain data security, mitigate legal risks and use regulatory compliance as a catalyst for innovation.

Find out in our VIER TV special how your company can use AI and LLMs safely and what benefits this will bring you. The experts from VIER will show you which technical tools will support you in the safe, legally compliant use of AI and what the EU AI Act has to do with your business.

What is the EU AI Act? Who does it affect when it comes to the use of AI in customer service? Who has to observe what and when – and is there any technical support available? The two VIER experts Sirke Reimann and Dr. Ralf Nikolai provide clarity in the VIER TV special and name the do's and don'ts.

To offer perfect service, you need a solution that combines all channels, routes intelligently and is flexible. Find out more about VIER engage including ACD, routing, dialer, IVR etc. in this VIER TV episode. Use a complete solution from the cloud that is second to none and grows with your needs. With VIER engage, you can implement a cross-location, skill-based contact center service for voice and digital channels.