VIER Smart Dialog🤖

    Answer requests automatically

    Revolutionize your telephone customer service with the Voicebot from VIER.

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    The revolution in the contact center

    With VIER Smart Dialog, the automation of telephone customer service reaches an unprecedented dimension and quality.

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    By combining Generative AI with VIER CVG, your callers receive professionally correct, qualified answers or support 24/7. In order to be able to provide your own end customers with well-founded and qualified telephone support via the voicebot in accordance with the company's internal knowledge, you only need the prompts specialized for your use case.

    • Reduced workload without loss of quality

    • Reduced AHT

    • Availability around the clock

    • Qualified self-service

    Functions for reliable support

    • Recognition of the intention

      Classifies precisely according to dialog types and reliably identifies the request.

    • Relevant information units

      Gathers important information units such as address data, customer and order numbers in real time.

    • Context recognition and chat history

      Uses context recognition to access call conversation history and provide relevant information.

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    Correctly recognized requests

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    Your benefits

    With VIER Smart Dialog, you can increase efficiency and reduce costs at the same time:

    • The bot takes care of simple requests so that your employees can concentrate on more complex matters.

    • This leads to a significant reduction in working hours without compromising service quality.

    • At the same time, you increase customer satisfaction through faster, targeted responses.

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    VIER Smart Dialog in use

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    Stefan Kühn

    Chairman

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    "

    Digitization is no longer a dream of the future in customer dialogue. We are proud that we have been able to bring our Voicebot into regular use for this application. We would like to thank the district of Neumarkt for embarking on this journey with us and for supporting the development phase of the Voicebot in the region. We are proud that we were able to successfully implement the project.

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    Willibald Gailer

    Landrat

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    With the voicebot, we reduce waiting times on the hotline for customers who do not yet want to book their call bus via the app. And it enables us to keep service times stable. Neumarkt's on-demand services could benefit from this through higher passenger numbers.

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    Frequently asked questions

    Revolutionize your customer service!

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